Have Any Questions?
Take a look through my most frequently asked questions to answer any questions you may have. If you can’t find your answer please feel free to email me below.
I try to ship website orders within three working days of order, if an item is on back order (made to order) it can take up to 2 weeks but this should be stated on the individual product page. Bespoke orders require a minimum of 3 weeks from design approval -sometimes longer if specific gem stones have to be sourced and imported , but this is dependant on the individual design and each time scale is quoted along with the cost.
The best way to enquire about a bespoke piece of jewellery is to use the contact form in the “Bespoke” section of the website, here I have a few key points that need to be taken in to consideration, the more information you can give me on what you are looking for initially the faster I can get you a quote a design. I do ask that you do not contact me via social media DM’s for bespoke pieces as I cannot track the messages in these inboxes or attach the necessary documents to progress the order through design stage.
The main runnings of the business is just me! However I do outsource some help from a few freelance beauties! I have Josh who looks after my website, Rae who does my year end accounts, and I have recently taken on the lovely Aoise as a freelance assistant who helps me on the bench during busy times. I do use freelance photographers for locations shoots but other than that everything else, designing, making, social media, photography, emails, accounts, quoting, sourcing materials, admin, etc. is done by myself, I allocate time for each aspect of the business each week (I love a list and a diary plan) so sometimes I may not respond to an email or enquiry straight away as it may be bench day or photography day but rest assured I will get back to you just as soon as I can.
I don’t have a physical shop as such … I have several amazing stockists where you can find my work and try things on.
Check out my stockists here.
I do have a showroom / office in my workshop which you can visit but this is by appointment only. Usually these appointments are used for meetings to discuss bespoke makes but I am happy to make appointments for shopping related visits too!
I have always been a creative person and love making things, I have completed several courses, National Diploma, City and Guilds and a FDA Degree in Jewellery Design, Silversmithing and Tool making plus a lot hours and trial and error.